Shipping policy

Thank you for shopping with īlios ! Please review our shipping policy below. If you have any questions, feel free to contact us at iliossupporteam@gmail.com

Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.

During sale periods or high-volume seasons (e.g., holidays, new collection launches), processing times may be extended by an additional [1–2] business days.

International Shipping

We currently ship to [list countries or "select countries worldwide"]. Please note:

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.
īliosis not responsible for delays caused by customs processing.
Delivery times may vary depending on your location and local courier services.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow [24–48] hours for tracking information to update.

If you haven't received tracking information within 10 business days of your shipping confirmation, please contact us at iliossupporteam@gmail.com

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. īlios is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at iliossupporteam@gmail.com — we'll do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages

īlios is not liable for packages lost, stolen, or damaged after being marked as "delivered" by the carrier. If this happens, please:

Contact the shipping carrier directly with your tracking number.
Reach out to us at iliossupporteam@gmail.com so we can assist where possible.

We recommend having packages delivered to a secure location.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at iliossupporteam@gmail.com as soon as possible. We can only accommodate changes if the order has not yet been processed for shipping.